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Terms and Conditions
Overview
This website is operated by Storyville Emporium. throughout the site, the terms “we”, “us” and “our” refer to Storyville Emporium. Storyville Emporium LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “service” and agree to be bound by the following terms and conditions (“Terms of Service”, “terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. these terms of service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these terms of service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these terms of service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. if these terms of service are considered an offer, acceptance is expressly limited to these terms of service.
Any new features or tools which are added to the current store shall also be subject to the terms of service. You can review the most current version of the terms of service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Subbly. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Acceptance of Terms of Use
Please read the Terms of Use carefully before you use the Site. By accepting the Terms of Use, you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy, incorporated herein by reference. Welcome to the Site of StoryvilleLetters.com, operated by Storyville Emporium LLC (the "Company", "we", "us" or "Storyville Letters"). The following terms and conditions (collectively, these "Terms of Use"), govern your access to and use of StoryvilleLetters.com, including without limitation our monthly product and gift service (collectively, the “Services”), and include any content, functionality, and services offered on or through Storyville Letters (the “Site”).
By purchasing a Storyville Letters subscription, the “Letters" you accept and agree to be bound and abide by these Terms of Use.
By accessing, subscribing to Storyville Letters, or using any Storyville Letters operated Site or mobile application (or any content, service), (collectively, the “site”), you agree to abide and be bound by the terms described herein.
If you do not want to agree to these Terms of Use or the Privacy Policy, you must not access or use the Site.
Online Purchases and Terms of Sale
To subscribe to any of our subscriptions, you are required to enter personal information. All of this information is subject to our Privacy Policy. www.storyvilleletters.com/privacy-policy
Eligibility: This Site is for users who are 18 years of age or older. By agreeing to the Terms of Use, you warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site. If you are using the Site on behalf of any entity, you further represent and warrant that you are authorized to accept these Terms of Use on such entity's behalf.
Registration:You are required to create an account in order to purchase from our Site.
Subscribing: By subscribing, you agree to pay your subscription fee for the goods that are delivered for the term agreed upon by both parties.
Any discount applied on the 6 or 12-month Annual Commitment Plan subscription means your 4th month is a promo month. It also means you have a minimum of another 6 or 12 payments due on your commitment term before you can cancel.
Generally, all of our introductory discounts and offers are only applied on the 6 or 12-month subscription. This will be made clear in our checkout process when you select your subscription length. If an offer is available on the 1-month subscription, it will be stated there. If no offer is stated there, the offers do not apply to that subscription.
Subscription Renewal: By signing up for a Storyville Letters subscription, you understand and agree you will be charged at the standard rate and that any promotional codes used as a new customer at signup do not transfer or apply to your renewal fee. The Company does not accept any responsibility or offer refunds for ‘auto renewals’ proceeding if you have failed to cancel your subscription before your next renewal date. You understand and agree that you will be automatically billed after your current subscription of 1, 3, 6, or 12 months expires unless the subscription is 'set to cancel' before your final payment date in your initial commitment.
YOUR SUBSCRIPTION IS CONTINUOUS UNTIL YOU CANCEL AND, IF YOU CANCEL YOUR MEMBERSHIP BEFORE THE END OF AN EXISTING SUBSCRIPTION PERIOD, YOU WILL BE CHARGED FOR THE REMAINDER OF THAT SUBSCRIPTION PERIOD.
IF YOU DO NOT CANCEL YOUR MEMBERSHIP PRIOR TO YOUR SUBSCRIPTION RENEWAL, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW FOR A NEW SUBSCRIPTION PERIOD OF THE SAME AMOUNT OF TIME.
Cancellation: We will be sad to see you go, but you can turn off your auto-renewal at any time. If you have committed to a longer subscription and have letters left to receive, you will be charged for and will be shipped the remaining letters. Then, upon completion of your original commitment, your subscription will automatically be canceled.
E.G., If you sign up for a 12-month Annual Commitment subscription and have paid for 8 months, you will be charged for another 4 before your subscription finishes. This does not initiate any kind of refund if you fail to cancel before the renewal date.
Your subscription is continuous until you cancel, and if you cancel your membership before the end of an existing subscription commitment period, you will be charged for the remainder of that subscription period.
By Storyville Letters stating you can cancel at any time, this directly refers to the renewal and not your commitment term.
Any discounts given on the first month of a new subscription are applied on the assumption you stay subscribed for the entire initial commitment period. If you request to cancel before the end of the initial commitment, you no longer qualify for any discount on any letters and must pay the one-month rate for any letter you received a discount on.
Storyville Letters does not offer a 'free trial' or ‘$1 trial' or a ‘$1 trial' unless stated. You can only cancel after the first box if you select a month-to-month subscription. A 6 Month or 12-month subscription is different, and you have agreed to stay for the entire subscription period. This policy protects the company from abuse of our discount systems given to new members who want to join up on a new subscription. If you agree to a 6 month or 12-month subscription, you need to stay for the full commitment period. Normal month-to-month or 1-month subscriptions can be canceled at any point.
Storyville Letters discounts are one per household.
Storyville Letters is a subscription service. By signing up, you agree it is your responsibility to cancel your own subscription by logging into your account profile. The Company does not accept responsibility to cancel your account on your behalf. It is up to the customer alone to cancel the subscription. Cancellations must be completed before the next renewal date. Your subscription will renew on the same date of the month that you signed up after your commitment period ends. E.G., You sign up for 6 months on the 5th of March; your membership will automatically renew on September 5th.
You must cancel your subscription 24 hours before the renewal date. IF YOU DO NOT CANCEL PRIOR TO THE RENEWAL DATE OF A CALENDAR MONTH, YOU WILL BE CHARGED FOR THAT MONTH’S SERVICE, AND YOU WILL RECEIVE A Storyville Letter. All cancellation requests received after the renewal date of a calendar month will apply to the following calendar month.
Missing Letters: All customers can replace or refund their missing letter within 30 days of the cut-off period (the 15th of each month).
Billing & Payments: You will automatically be charged each month for your ongoing subscription. If you have committed to a subscription period lasting longer than one month (e.g., a six-month plan, a twelve-month plan), you will automatically be charged each month during that subscription period, even if you have set your subscription or membership to cancel prior to the end of that subscription period. Further, unless you cancel your subscription or membership prior to the end of your then-current subscription period, at the end of that period, your subscription will automatically be renewed for an additional subscription period of the same amount of time.
Prepaid credit/debit cards are not accepted.
For your convenience and continuous subscription benefits as a member, if your payment method reaches its expiration date, you do not edit your credit card information and you have an ongoing subscription, you authorize us to continue billing that credit card on file including extending the expiration date until we are notified by you or the credit card company that the account is no longer valid. We encourage you to constantly update your payment method information or cancel your membership should you wish to discontinue your monthly purchase of Products.
Your Personal Data: Your security is paramount to us. We use a reputable third party to process all payments, Stripe and PayPal and you agree that we can store your information with this party. You also acknowledge that we will not be held responsible for any third-party security breaches.
Shipping: Our listed prices include shipping fees and VAT unless otherwise stated. All orders placed on our website are subject to availability. Products will be shipped according to our Site shipping terms.
Loss of Goods: The United States Postal Service is responsible for the delivery of all goods ordered.
Return/Refund Policy: All sales and subscriptions made on our Site are considered final. The Company has a return policy in line with distance selling laws, if there is a problem or defect with any product delivered by Storyville Letters, we will do our utmost to rectify the problem. If you do not like the product, then the product can be returned at the customer's expense, as stated by distance selling laws. Products must be returned unopened, unused, and intact. If the products have been opened/used, we will not accept a return or offer any refund. By subscribing, you agree to these terms. Please refer to our FAQ page, or you can contact customer service using concierge@storyvilleletters.com. It is the customer's responsibility to cancel the subscription when they want.
Correspondence: We send e-mail correspondence and newsletters following orders and registration by members. You can opt out of these at any time.
Pricing/Errors: Product prices and product availability are subject to change without notice. We may cancel any offer and reserve the right to correct errors, including after an order has been submitted, whether or not your credit/debit card has been charged. If your credit/debit card has already been charged and your order is canceled, the Company will issue a refund to your credit/debit card account in the amount of the charge. You accept that your subscription being ‘auto renewed’ on the date advised at signup is not considered an error liable for refund.
Site and Contents Ownership
The Site is owned by Storyville Emporium LLC. All of the content displayed on the Site, including, but not limited to, text, graphics, data, photographic images, moving images, sound, illustrations, software, and the selection and arrangement thereof (“Storyville Emporium, LLC) its licensors or its third-party image partners. All elements of the Site are protected by copyright, trade dress, moral rights, trademark, and other laws relating to the protection of intellectual property.
Use of the Site
All content is intended for customers of Storyville Letters. You may not use the Site for any purpose not related to your business with Storyville Emporium, LLC. You are prohibited from: (a) copying or re-transmitting any or all of the Site or content without a written agreement from Storyville Emporium LLC; (b) using any data mining, robots, or similar data gathering or extraction methods; (c) registering, subscribing, unsubscribing, or attempting to register, subscribe, or unsubscribe any party for any Storyville Emporium LLC. product or service if you are not authorized to do so; (d) modifying any part of the Site or Storyville Emporium LLC (e) disabling or interfering with security-related features of the Site or any system resources, services, or networks connected to or accessible through the Site; (f) selling, licensing, or leasing any content without specific written authorization from Storyville Emporium LLC.; and (g) using the Site other than for its intended purpose. (h) Additionally, you agree not to use the Site or contents in any manner that could damage the reputation of the company.
Trademarks
All logos, designs, and trademarks and any other product or service name or slogan contained in the Site are trademarks of Storyville Letters and its suppliers or licensors, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of the company or the applicable trademark holder. In addition, the design of the Site, including all page headers, custom graphics, button icons, and scripts, may not be copied, without written permission.
Your Participation, Correspondence, or Business Dealings with Third Parties: Your participation, correspondence, or business dealings with any third party found on or through the Site, regarding the payment and delivery of related goods or services, and any other terms, conditions, warranties, or representations associated with such dealings, are solely between you and such third party. You agree that Storyville Letters shall not be responsible or liable for any loss, damage, or other matters of any sort incurred as the result of any such dealings.
Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. any reliance on the material on this site is at your own risk.
This site may contain certain historical information. historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Products or Services (if applicable)
Certain products or services may be available exclusively online through the website. these products or services may have limited quantities and are subject to return or exchange only according to our return policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. we reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.
Interactive Services or Areas
By using any Interactive Areas, you agree not to upload or create or otherwise publish through the Site any of the following: a. Any data, information, text, music, sound, comment, photos, graphics, code, or other material ("User Content") that is defamatory, obscene, pornographic, harmful to minors, indecent, lewd, unlawful, invasive of privacy or publicity rights, or abusive; b. Viruses, corrupted data, or other harmful, disruptive, or destructive files; and c. Unsolicited promotions, political campaigning, advertising, junk mail, spam, chain letters, pyramid schemes, or solicitations;
Registration Data and Account Security
By using the Site or subscribing to Storyville Letters, you agree to: (a) provide accurate information about yourself as prompted by the Site's registration form ("Registration Data"); (b) maintain and promptly update the Registration Data, and any other information you provide to the Company; (c) maintain the security of your password; (d) notify us immediately of any breach of security or unauthorized use of your account; (e) accept all responsibility for any and all activities that occur under your account; and (f) accept all risks of unauthorized access to the Registration Data and any other information you provide to the Company.
Indemnification
You agree to defend, indemnify, and hold harmless Storyville Letters, its affiliates, licensors, subsidiaries, independent contractors, investors, employees, agents, third-party information providers, and against any claims, damages, costs, liabilities, and expenses (including, but not limited to, reasonable attorneys' fees) arising out of or related to your use of or connection to the Site, your violation of these Terms of Use, or your violation of any rights of another.
Disclaimer
Storyville Letters will not be liable for any damages of any kind arising from the contents contained within your Storyville Letters subscription (including but not limited to, personal injury, pain and suffering, emotional distress, choking, medical complaints, death, or injury to any animal or person).
Limitation of Liability
In no event shall Storyville Letters, its directors, investors, employees, or agents be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any other damages of any kind, including but not limited to death, illness, medical complaints, loss of profits, or loss of data, whether in an action in contract, tort (including but not limited to negligence), or otherwise, arising out of or in any way connected with the use of the Site, the services, Storyville Letters content, or the materials contained in or accessed through the Site, including without limitation any damages caused by or resulting from reliance by the user on any information obtained from Storyville Letters, or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction, or unauthorized access to Storyville Letters' records, programs, or services. The aggregate liability of Storyville Letters, whether in contract, warranty, tort (including negligence, whether active, passive, or imputed), product liability, strict liability, or other theory, shall not exceed any compensation you pay, if any, to Storyville Letters for access to or use of the Site.
Applicable Law and Jurisdiction
These Terms of Use and your use of the Site are governed and construed in accordance with the laws of the State of Colorado, United States of America, without regard to its conflict of law principles. You agree to submit to the personal jurisdiction of the courts located within the State of Colorado for the resolution of all disputes arising out of or relating to the Terms of Use or your use of the Site.
Termination
Storyville Letters reserves the right, without notice and in its sole discretion, to terminate your account/subscription and/or to block your use of the Site.
Changes to Site Terms
Storyville Letters reserves the right to change any of the terms and conditions contained in the Terms of Use or any policy or guideline of the Site, at any time and in its sole discretion. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site following the posting of changes will constitute your acceptance of such changes.
Messaging Terms & Conditions
General
When you opt-in to the service, we will send you a message to confirm your signup.
By opting into messages, you agree to receive recurring automated marketing and informational text messages from Storyville Letters. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.
Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with Storyville Letters. Storyville Letters reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. Storyville Letters also reserves the right to change the short code or phone number or alphanumeric sender where messages are sent
Your usual message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your mobile provider. Your mobile provider is not liable for delayed or undelivered messages.
Your consent to receive marketing messages is not a condition of purchase.
Carriers
Carriers are not liable for delayed or undelivered messages.
Cancellation
Messages will provide instructions to unsubscribe either by texting STOP or through an included link. After you unsubscribe, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from Storyville Letters again, just sign up as you did the first time and Storyville Letters will start sending messages to you again.
Info
For support regarding our services, email us at Concierge@storyvilleletters.com or, if supported, text "HELP" to 310-487-7803 at any time and we will respond with instructions on how to unsubscribe. If we include a link in messages we send you from Storyville Letters, you may also access instructions on how to unsubscribe and our company information by following that link.
Transfer of Number
You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply "STOP" from the original number or notify us of your old number at Concierge@storyvilleletters.com. The duty to inform us based on the above events is a condition of using this service to receive messages.
Privacy
If you have any questions about your data or our privacy practices, please visit our Privacy Policy. https://www.storyvilleletters.com/privacy-policy.
Messaging Terms Changes
We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. If you do not agree to a change to these Messaging Terms, you should cancel your enrolment with our messaging program. Your continued enrollment following such changes shall constitute your acceptance of such changes.