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SHIPPING POLICY
Dear Adventurer,
In the world of Storyville Letters, we adhere to a certain rhythm, a dance with time and post. So, I believe it's only fitting to give you an insight into our shipping policy.
Our bi-monthly letters, typically set off on their journey during the first and third weeks of every month. Should you choose to begin your adventure between the 1st and 14th of a month, your first letter will join the third week's outgoing post. Subscribe between the 15th and the month's end, and your first dispatch will find itself in the first week's post of the following month.
Here's a detailed list of the first and third week mailing dates for bi-monthly letters in 2024.
- January: 1st-7th (First Week), 15th-21st (Third Week)
- February: 1st-7th (First Week), 15th-21st (Third Week)
- March: 1st-7th (First Week), 15th-21st (Third Week)
- April: 1st-7th (First Week), 15th-21st (Third Week)
- May: 1st-7th (First Week), 15th-21st (Third Week)
- June: 1st-7th (First Week), 15th-21st (Third Week)
- July: 1st-7th (First Week), 15th-21st (Third Week)
- August: 1st-7th (First Week), 15th-21st (Third Week)
- September: 1st-7th (First Week), 15th-21st (Third Week)
- October: 1st-7th (First Week), 15th-21st (Third Week)
- November: 1st-7th (First Week), 15th-21st (Third Week)
- December: 1st-7th (First Week), 15th-21st (Third Week)
If you're a new subscriber, here's how it works:
If you subscribe between the 1st and 14th:
- Your letter is mailed in the third week (15th-21st) of the same month.
If you subscribe between the 15th and the end of the month:
- Your letter is mailed in the first week (1st-7th) of the next month.
We offer free shipping rates within the United States.
For our fellow explorers beyond the U.S. shores, we are thrilled to send our letters to any country currently listed in the USPS Postal Explorer list of countries and localities.
Shipping Delivery Times
All our letters are sent through First Class Mail service (using real stamps) by the US Postal Service, ensuring they arrive safely in your hands. USPS delivery times are 3 days - 2 weeks (US) or 4-6 weeks (International). If you have not received your letter beyond these time frames we will send a replacement.
Replacement Letters
In the realm of postal correspondence, there's sometimes a need to reissue letters. This necessity often hinges on the prompt and accurate information we receive from our valued customers, ensuring letters reach their intended destinations. We kindly ask our customers to:
- provide a valid and deliverable address upon checkout and
- promptly inform us of any address changes.
Should a dispatch fail to reach its destination due to inaccuracies provided, a slip of the typewriter by our esteemed customer, or a change of domicile, we stand ready to reissue the initial letter at no expense. Additional missives may be dispatched anew for the sum of $6 per letter within the confines of the United States, and $8 for those destined for lands afar.
Monthly subscribers will continue their payments until the agreed 12 have been made. Should there be a need for additional letters beyond these payments, they can be reissued for the same fees. Should a letter be damaged, lost, or disposed of due to a customer's oversight, a reissuance fee of $6 for domestic and $8 for international addresses will apply.
However, if the error originates from our end—whether the letter is incorrect, damaged, missing parts, or undeliverable—we will take responsibility and resend the letter(s) at no additional cost to you.
Should the winds of change blow you to new quarters, do extend the courtesy of changing your address in your online portal and notifying Storyville Letters at concierge@storyvilleletters.com with your new coordinates posthaste. A lapse in this communication may lead to regrettable delays in your literary explorations.
If we're not informed about an address change in time, leading to missing letters, we will resend the first missing letter free of charge. For our prepaid customers, any additional letters needing to be reissued will incur a fee of $6 per letter for domestic and $8 for international deliveries.
By maintaining open communication and ensuring your address details are up-to-date, we aim to keep the adventure of Storyville Letters flowing seamlessly to your doorstep, wherever that may be in the world.
And remember, should you have any questions or inquiries, our trusty concierge at concierge@storyvilleletters.com is ready to assist.
Yours,
The Storyville Letters Team