A new story is coming. Yours Truly, Ivy. Join the waitlist. 🌿
FAQ 0
Questions, with our answers.

FAQ

Everything you need to know about Storyville Letters — from how it works to shipping, gifting, and cancellation.

What is Storyville Letters? +

Storyville Letters is an epistolary fiction subscription. Each month you receive two physical letters written in-character from inside an original story — a mystery, romance, or historical adventure. Over 12 months, 24 letters unfold a complete, novel-length narrative delivered straight to your mailbox.

What is epistolary fiction? +

Epistolary fiction is a story told entirely through letters, diary entries, and correspondence. Every Storyville letter is written as if from a character inside the story, making you feel like a participant rather than just a reader.

Is Storyville Letters a book club? +

No. A book club sends existing published books. Storyville Letters delivers an original serialized story written exclusively for subscribers, arriving as two physical letters per month over 12 months. There is no book to buy — the letters are the story.

How is Storyville Letters different from other subscription boxes? +

Most subscription boxes send physical products like candles or snacks. Storyville Letters delivers an unfolding original story. Each letter is written in-character, pulling you deeper into a mystery or romance. It's less about receiving things and more about experiencing something.

What does a Storyville Letter actually look like? +

Each letter arrives as a physical printed dispatch on quality paper, complete with a real postage stamp. Depending on the season, you may also receive extras like maps, newspaper clippings, hand-drawn sketches, or hidden clues tucked inside the envelope.

Are Storyville Letters suitable for all ages? +

Yes. Storyville Letters are designed to be enjoyed by readers of all ages, from younger explorers to seasoned literary adventurers.

What stories and seasons are currently available? +

Each season is a single, complete story with its own world, characters, and genre. Right now, two seasons are available: Season I — Secrets of the Lost Manor — is a mystery romance set in a crumbling 1920s English country manor, full of forbidden love, buried secrets, and dangerous intrigue. Season II — Veil of the Midnight Waltz — is a Victorian mystery set in the gaslit streets of 1874 London, where a stolen treasure and whispered secrets pull you into a labyrinth of lies and loyalty. A third season, Yours Truly, Ivy, is arriving soon.

Do I need to start with Season I, or can I begin with any season? +

You can begin with any season. Each is a complete, self-contained story with its own characters and setting. There is no required reading order.

How long is each Storyville Letters story? +

Each season runs for 12 months and consists of 24 letters delivered twice a month. Think of it as a novel-length story that arrives at your door one chapter at a time.

What kind of stories can I expect? +

Expect an eclectic mix of daring adventures, historical mysteries, whimsical fables, and remarkable characters. Each letter promises to transport you to extraordinary realms — both real and fantastical — with unexpected twists and turns along the way.

Can I provide feedback or suggest story themes for future letters? +

Absolutely. Storyville Letters welcomes feedback and story suggestions via email at concierge@storyvilleletters.com or through their social media channels.

How much does Storyville Letters cost? +

Plans start at $11.41/month on an annual subscription, or $14.99/month for a single-month plan. The annual plan offers the best per-letter value — your full 24-letter story works out to less than a cup of coffee per letter. Shipping is free within the United States.

Why do longer subscription plans cost less per month? +

Longer plans allow Storyville Letters to plan and produce your letters more cost-effectively, passing the savings on to you. A single-month plan is available for $14.99 for those who prefer to try before committing.

Is there a free trial? +

There is no free trial, but you can start with a single-month subscription for $14.99 to receive your first two letters and experience the story before deciding whether to continue. If you're not delighted, our satisfaction guarantee means we'll make it right.

Can I gift a Storyville Letters subscription? +

Yes. You can choose the story for them and purchase a specific season, or buy a gift voucher so they can pick their own adventure. Either way, the recipient will not receive any billing emails — just their letters. A printable gift certificate is available immediately to tuck into a card or send by email, so you have something beautiful to present before the first letter ever arrives.

Can I choose which season the gift recipient starts with? +

Yes. You can select either Season I (Secrets of the Lost Manor) or Season II (Veil of the Midnight Waltz) when gifting. Each season is a complete, standalone story — no prior reading required.

When will I receive my first letter? +

Letters are mailed during the first week (1st–7th) and third week (15th–21st) of each month. If you subscribe between the 1st and 14th, your first letter mails in the third week of that month. If you subscribe between the 15th and the end of the month, your first letter mails in the first week of the following month. Once mailed, USPS delivery times are 3 to 14 business days within the US and up to 6 weeks for international orders.

Does Storyville Letters ship internationally? +

Yes. Storyville Letters ships to any country listed in the USPS Postal Explorer list. Shipping within the United States is free. International shipping rates apply for orders outside the US. Delivery times are 3 days to 2 weeks for US orders and 4 to 6 weeks for international orders.

What is your full shipping policy? +

All letters are sent via First Class Mail using real stamps through the US Postal Service. If you have not received your letter within the expected timeframe (2 weeks for US, 6 weeks for international), a replacement will be sent at no charge.

Please provide a valid, deliverable address at checkout and notify us promptly of any address changes at concierge@storyvilleletters.com. Should a letter go undelivered due to an incorrect or outdated address, the first missing letter will be resent free of charge. Additional replacement letters are available for $6 (US) or $8 (international) per letter.

If an error originates on our end — incorrect, damaged, or missing letters — we will resend at no cost to you.

How does the subscription work? +

Subscribe on the website, choose your season and plan, and receive two letters per month for 12 months — 24 letters total. Each letter is written by a character inside the story, pulling you deeper into the narrative with every delivery.

Why was my subscription automatically renewed? +

Storyville Letters auto-renews at the end of each cycle to ensure uninterrupted delivery. To modify or cancel, log into your account and follow the instructions on your subscription page. For assistance, contact concierge@storyvilleletters.com.

What is the cancellation policy? +

You can cancel anytime by logging into your account at storyvilleletters.com and selecting the cancellation option on your subscription page. To avoid being charged for the next cycle, cancel at least 24 hours before your renewal date. If you need any assistance, reach out to us at concierge@storyvilleletters.com and we'll be happy to help.

What is the Storyville Letters satisfaction guarantee? +

If you are not 100% delighted with your Storyville Letters experience, contact the team at concierge@storyvilleletters.com and they will make it right. Your happiness is guaranteed.

Still have questions?

Reach out anytime at concierge@storyvilleletters.com — the Storyville team is here to make your experience an unforgettable one.

Write To Us Directly