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FAQ
Here you'll find answers to the most frequently asked questions about Storyville Letters. Learn more about our subscriptions, delivery process, content, and more. If you have any other questions, feel free to contact us!
What is Storyville Letter?
Storyville Letters is a subscription service that delivers beautifully crafted, immersive stories through handwritten letters. Each series is designed to engage and captivate you with adventure, mystery, and romance.
How does Storyville Letters work?
Subscribers receive 24 letters over 12 months, delivered twice a month. Each letter unfolds a part of the story, drawing you deeper into the narrative with each dispatch.
General Questions
The Storyville letter subscription is a delightful journey into the realm of captivating stories. Simply sign up on our website, choose your subscription plan, and eagerly await the arrival of your personal dispatch. Our letters are sent out at regular intervals, ensuring a steady stream of enchanting narratives that will transport you to fascinating worlds and enthralling adventures.
Absolutely! The gift of a Storyville Letter subscription is a treasure in itself. Simply select our gifting option, choose the desired subscription length, and we'll take care of the rest. You can even include a personalized message to add that extra touch of charm. It's the perfect present for any fellow explorer or literary aficionado seeking a unique and memorable experience.
Prepare to be enthralled by an eclectic mix of stories that will captivate your imagination. Our letters weave tales of daring adventures, historical mysteries, whimsical fables, and remarkable characters. Delve into ancient civilizations, embark on thrilling quests, and encounter unexpected twists and turns. Each letter promises to transport you to extraordinary realms, providing an escape into realms both real and fantastical.
Absolutely! Storyville letters are designed to be enjoyed by adventurers of all ages. Whether you're a young explorer with an insatiable curiosity or a seasoned adventurer seeking literary delights, our letters offer captivating tales suitable for readers of various ages. So gather the family, or indulge in solitary escapades, as we cater to the adventurer in all of us.
In the world of Storyville Letters, we adhere to a certain rhythm, a dance with time and post. So, I believe it's only fitting to give you an insight into our shipping policy.
Our bi-monthly letters, typically set off on their journey during the first and third weeks of every month. Should you choose to begin your adventure between the 1st and 14th of a month, your first letter will join the third week's outgoing post. Subscribe between the 15th and the month's end, and your first dispatch will find itself in the first week's post of the following month.
Here's a detailed list of the first and third week mailing dates for bi-monthly letters.
- January: 1st-7th (First Week), 15th-21st (Third Week)
- February: 1st-7th (First Week), 15th-21st (Third Week)
- March: 1st-7th (First Week), 15th-21st (Third Week)
- April: 1st-7th (First Week), 15th-21st (Third Week)
- May: 1st-7th (First Week), 15th-21st (Third Week)
- June: 1st-7th (First Week), 15th-21st (Third Week)
- July: 1st-7th (First Week), 15th-21st (Third Week)
- August: 1st-7th (First Week), 15th-21st (Third Week)
- September: 1st-7th (First Week), 15th-21st (Third Week)
- October: 1st-7th (First Week), 15th-21st (Third Week)
- November: 1st-7th (First Week), 15th-21st (Third Week)
- December: 1st-7th (First Week), 15th-21st (Third Week)
If you're a new subscriber, here's how it works:
If you subscribe between the 1st and 14th:
- Your letter is mailed in the third week (15th-21st) of the same month.
If you subscribe between the 15th and the end of the month:
- Your letter is mailed in the first week (1st-7th) of the next month.
We offer free shipping rates within the United States.
For our fellow explorers beyond the U.S. shores, we are thrilled to send our letters to any country currently listed in the USPS Postal Explorer list of countries and localities.
Shipping Delivery Times
All our letters are sent through First Class Mail service (using real stamps) by the US Postal Service, ensuring they arrive safely in your hands. USPS delivery times are 3 days - 2 weeks (US) or 4-6 weeks (International). If you have not received your letter beyond these time frames we will send a replacement.
Replacement Letters
In the realm of postal correspondence, there's sometimes a need to reissue letters. This necessity often hinges on the prompt and accurate information we receive from our valued customers, ensuring letters reach their intended destinations. We kindly ask our customers to:
- provide a valid and deliverable address upon checkout and
- promptly inform us of any address changes.
Should a dispatch fail to reach its destination due to inaccuracies provided, a slip of the typewriter by our esteemed customer, or a change of domicile, we stand ready to reissue the initial letter at no expense. Additional missives may be dispatched anew for the sum of $6 per letter within the confines of the United States, and $8 for those destined for lands afar.
Monthly subscribers will continue their payments until the agreed 12 have been made. Should there be a need for additional letters beyond these payments, they can be reissued for the same fees. Should a letter be damaged, lost, or disposed of due to a customer's oversight, a reissuance fee of $6 for domestic and $8 for international addresses will apply.
However, if the error originates from our end—whether the letter is incorrect, damaged, missing parts, or undeliverable—we will take responsibility and resend the letter(s) at no additional cost to you.
Should the winds of change blow you to new quarters, do extend the courtesy of changing your address in your online portal and notifying Storyville Letters at concierge@storyvilleletters.com with your new coordinates posthaste. A lapse in this communication may lead to regrettable delays in your literary explorations.
If we're not informed about an address change in time, leading to missing letters, we will resend the first missing letter free of charge. For our prepaid customers, any additional letters needing to be reissued will incur a fee of $6 per letter for domestic and $8 for international deliveries.
By maintaining open communication and ensuring your address details are up-to-date, we aim to keep the adventure of Storyville Letters flowing seamlessly to your doorstep, wherever that may be in the world.
Great question! Opting for an full subscription to Storyville Letters offers the best value. Planning in advance lets us craft and deliver your Storyville Letters more cost-effectively. Prefer a shorter commitment? No worries! Try our 1-month subscription for just $14.99. Choose the plan that suits you best!
We absolutely love hearing from our fellow adventurers! We encourage you to share your thoughts, feedback, and suggestions with us. Whether it's expressing your love for a particular story or proposing exciting themes for future letters, your input is invaluable. You can reach out to us via email or connect with us on social media platforms. Together, we'll continue to embark on wondrous storytelling journeys that ignite the imagination and spark joy.
Like many subscription services, Storyville Letters auto-renews at the end of each cycle to guarantee uninterrupted delivery of our captivating Storyville Letters to every member of our community.
To modify or cancel your subscription, simply log into your account and follow the instructions provided on your subscription page. Please note, for multi-month subscriptions, if you decide to cancel before the end of your commitment term, you will still be responsible for the remaining months. Should you encounter any issues or need assistance, feel free to reach out to us at concierge@storyvilleletters.com, and we'll be glad to assist.
To cancel, simply log in to your account, visit the subscription page, and choose the cancellation option. If you're in the middle of a Annual Commitment plan, we'll fulfill and bill you for any remaining letters, and then automatically cancel your subscription after delivering all committed letters.
For example, if you have an Annual Commitment plan and have received 16 letters (8 months), you will receive and be billed for 4 more months (8 letters) before your subscription ends.
To cancel, go to www.storyvilleletters.com, click 'login' in the top menu, and use your existing credentials.
Please note: To avoid being charged for the next cycle, make sure to cancel at least 24 hours before your renewal date.
If you have any further questions, feel free to reach out to us at Concierge@StoryvilleLetters.com. We're here to make your exploration of Storyville an unforgettable experience!
How to Enjoy a Story Letter
In 2 Easy Steps
1. Sign Up!
As a cherished subscriber, prepare yourself for a delightful delivery of two letters every month for a full year!
Every letter you receive has been meticulously researched and curated with consideration. Some will come adorned with sumptuous illustrations, while others may appear as series of carefully styled telegrams. Don't be surprised if a newspaper snippet teeming with intriguing facts or even a treasure map crops up in your mailbox! The range of what you might find is as boundless as the horizon. We reckon a hefty portion of the enjoyment is in the mystery of what might pop up next!
2. Enjoy the story
Imagine this: as you saunter towards your trusty mailbox, a glimmer of anticipation dances in your eyes. What's this? Ah, a letter from the enchanting realm of Storyville, delivered straight to your eager hands!
As you settle into your favorite armchair, basking in the warm glow of anticipation, you delve into the wondrous world of our letters. From the comfort of your own abode, you embark on a daring escapade through the annals of history, with tales of eccentric explorers, dastardly villains, and the most extraordinary encounters.
Discover the secret hideaways of forgotten civilizations, unlock the mysteries of ancient artifacts, and relish the whimsical anecdotes of the era's most captivating characters. Each letter is a passport to the unexpected, a journey into realms both real and fantastical, where the spirit of adventure dances on every page.
So, fellow adventurer, prepare to be enthralled, for Storyville's letters shall transport you to places your imagination dare not dream. Embrace the thrill, savor the delight, and immerse yourself in a literary soiree unlike any other.
Let the joyous exploration begin!
P.S. And yes, you can even subscribe to more than one collection at a time!
